Account manager

Necessary skills and qualifications
Experience in Sales, Project Management, Business Analytics or relevant role in IT sphere
Fluent written and spoken English
Excellent communication and presentation skills
Client-focused: strong customer service and interpersonal skills for dealing with different types of clients
Team player: work closely with PMO to stay on top of ongoing projects
Proactive: think a few steps ahead of the game to make sure client's expectations are clear and will be met during/after development phases
Sharp mind: identify customers needs and opportunities based on business goals and market data
Involved: build trust and relationships with key stakeholders by regularly checking in on project status and getting client's feedback
Consultant: be aware of key domain trends, new features, competitor products to be able to advise your client on what could be important for their product
Negotiator: know your team well and project specifics to be able to support your team and negotiate with clients during issue escalation times
Good sense of humor and positive attitude towards the work
Will be a plus
Technical background
Responsibilities
Operate as the point of contact for assigned accounts
Develop and maintain long-term relationships with accounts
Schedule regular activities (emails, calls, on-site visits) with accounts in CRM
Coordinate with staff members working on the same account to ensure consistent service, if necessary, attend calls with PMs, demos and retros with the client
Monitor the client’s budget, explaining costs, and negotiating new terms or cooperation models if necessary
Communicate client needs and demands to internal stakeholders
Сoordinate with marketing on case studies, SMM/blog posts
Prepare proposals, SoW, contract attachments, schedule and send out invoices
Reporting to management
What we offer

At Lemberg you will find exciting and challenging projects (check out lembergsolutions.com/work), friendly and engaging professional Team. You will work with Customers located around the Globe, meet them in our office and travel to visit their locations. 

Kateryna Rybachok
Recruitment Manager

Are you ready to join our team?

Send us your CV or contact our Recruitment Manager to discover more career opportunities for yourself.

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