Technical Support Specialist

Office
Remote
Remote + Office

Pay attention: only those candidates who meet the listed requirements will receive an answer!
 

Location
Ukraine Lviv; Lutsk; Rivne
Necessary skills and qualifications
An upper-intermediate level of English
Minimum 1 year of prior experience in customer service
Proven work experience as a Support Representative will be a plus
Excellent communication and problem-solving skills
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (e.g., Salesforce)
Ability to provide step-by-step technical help, both written and verbal
Multitasking skills
Ability to work well under pressure
Responsibilities
Research and identify solutions to software and hardware issues using provided tools
Ask customers pointed questions to understand the root of the problem quickly
Talk clients through a series of actions via phone until they solve an issue
Properly escalate unresolved issues to appropriate internal teams (e.g., Tier 2, manager, etc.)
Provide prompt and accurate feedback to customers and log cases in Salesforce
Refer to the internal knowledge base, logs, and external resources to provide accurate tech solutions
Ensure all issues are properly logged
Respond to customer queries promptly
Analyze and report product malfunctions (for example, by testing different scenarios or imitating users’ behavior)
Update our internal knowledge base with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Gather customer feedback and document it using company tools
Follow a fixed work schedule: Monday, Tuesday, Friday, Saturday, and Sunday (Wednesday and Thursday are days off), 9 hours per day (1 hour break included) 11:00 - 20:00
Kateryna Rybachok, Head of Recruitment at Lemberg Solutions
Kateryna Rybachok
Head of Recruitment

Ready to join our team?

Send us your CV or contact our Recruitment Manager to discover more career opportunities for yourself.

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What you'll get

21 working days

paid annual leave

Unlimited

sick leaves with a medical statement

30 working days

unpaid leave

5 days off

following your wedding or child's birth

Company-funded professional education

Free English classes

Team building & industry events

Flexible work schedule

In-house accounting services

Relocation support

Lviv IT Cluster gifts & discounts

Ready to join our team?

Send us your CV or contact our Recruitment Manager to discover more career opportunities for yourself.

or drag and drop here
One file only.
5 MB limit.
Allowed types: pdf, doc, docx, odt, rtf.
Kateryna Rybachok, Head of Recruitment at Lemberg Solutions
Kateryna Rybachok
Head of Recruitment